Trouble signing in?
Tap what's closest. On a meeting morning, the quickest help is a person at the door.
It's a meeting morning and I can't get in
- Don't wait. Find any host at the door, or message the Zoom host.
- They can mark you in without you signing in. Sort out your sign-in after the meeting.
It's my first time and I can't get in
- Look for the invite email from your chapter, and check your spam folder.
- No email? Tap New member? Use invite on the sign-in page and type your email, or ask your chapter admin to send it again.
- If you see Waiting for admin approval, ask your chapter admin to approve you.
I can't sign in
- Clear the password box and type it by hand. Your browser may be filling in an old one.
- Tap Forgot password? on the sign-in page.
- If no email comes, ask your chapter admin for a temporary password.
My email link doesn't work
- Ask for a fresh link on the page it opened, then open the newest email straight away.
- Still no luck? Ask your chapter admin for a temporary password.
The email hasn't arrived
- Check your spam folder.
- Try once more. Asking twice in a minute gets a wait message.
- If it's urgent, ask your chapter admin for a temporary password.
Who can help with what
| You need | Ask |
|---|---|
| Mark me in on the day | Any Visitor Host, Membership Committee member or chapter admin |
| A temporary password, approval, or changing my email | Chapter admin |
| I don't know who that is | The member who invited you, or any member of your chapter |
Ask someone for help
Fill this in and the Guide writes the message for you. Nothing is sent until you send it yourself.
Every message Atrium may show (14)
- Missing token in the URL.
- Missing token. Open the original email again and click the button.
- Password must be at least 10 characters.
- Passwords don't match.
- Sign-in link could not be verified. Try again.
- That password didn't work. If you recently reset, your browser might be autofilling the old one.
- This account has been deactivated, so you've been signed out.
- This link has expired or was already used
- This link is invalid or expired.
- We couldn't reach the server. Check your internet connection and tap Save password again.
- We couldn't send this email. Ask your chapter admin for a temporary password.
- You're signed in, but this email isn't linked to a member account yet.
- Your session expired. Use the "Back to sign-in" link below.
- Your sign-in session has expired. Open the latest email link again.
Step by step
- Your first time on AtriumFrom the invite email to your first check-in, step by step.
- Accept your invite and set a passwordFirst time on Atrium? Start with the email your chapter admin sent you.
- Sign inThe everyday way in, with your email and password.
- Reset a forgotten passwordGet an email that lets you choose a new password.
- Sign in with a temporary passwordA spare password from your chapter admin, for when email isn't getting through.
- Get a one-time sign-in linkFor a new member with no password yet, or anyone locked out.
- Wait for approvalNew members wait here until a chapter admin lets them in.
- An email link says it has expiredOften caused by company email scanners using the link before you do.
- Add Atrium to your phone's home screenOpen it like an app, with one tap.
- Sign outYour name at the bottom of the menu.
Checked against Atrium on 4 November 2026. All times are Singapore time. Your chapter’s admin can change message wording, so yours may differ.